Shipping policy

Welcome to Terrahit! We’re committed to ensuring your order reaches you safely and on time. Please review our shipping policy before placing an order.

1. Processing Time

All orders are processed within 1–2 working days (Monday–Friday, excluding public holidays). Once your order has been processed, you will receive a confirmation email with your order details and dispatch notification.

2. Delivery Time

Standard delivery within the United Kingdom takes approximately 5–7 working days after dispatch.
Delivery times may vary depending on your location, order size, and external factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order total.
From time to time, we may offer free shipping promotions, which will be clearly mentioned on our website.

4. Delays

While we make every effort to deliver your order within the estimated timeframe, delays can sometimes occur due to weather conditions, postal disruptions, or high demand periods. Terrahit cannot be held responsible for courier or customs delays, but we will assist you in resolving any issues.

5. Missing or Damaged Parcels

If your order arrives damaged or does not arrive within the expected delivery window, please contact our support team at info@terrahit.co.uk within 7 days of delivery (or expected delivery date). We’ll investigate and resolve the issue promptly.